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Returns
All Products at the Site are offered as made-to-order/customisable items via an open auction or fixed priced format. As such, all sales are deemed to be final, and refunds will not be issued with the exception of those instances indicated below.
We will pay the return costs and subsequent re-delivery costs (if applicable) if an approved return is a result of our error, or the goods are faulty.
This returns procedure does not affect your statutory right to cancel or any of your other statutory rights.
Conditions for all returns
We request that you take reasonable care of the goods when opening our packages. All goods approved for return, as indicated within our Return Policy, must be returned to us unused, in suitable packaging to ensure the goods will not be damaged in transit, together with all original Product packaging (please note you have a duty to take reasonable care of returned goods and any refund may be withheld or a charge incurred if you fail to take such care and damage the goods). Please make sure that your return package is packed and sealed securely. We will arrange for collection and assume freight charges related to all approved returns as per our Exchanges and Return policy.
Return Address
Items may be returned to an alternative address and the return address will be confirmed when approval is given.
Discrepancies
If there are any discrepancies with your order, you must notify us as soon as possible. If you have been shipped the incorrect goods, then please accept our apologies. Please contact our customer service team using the email add email address and we will arrange a collection of these goods. Any replacements will be sent at no extra cost.
Refunds
For refunds, please note that the refund will not show in your bank account until at least 3 days after the refund had been made by Llewellyn Illustration. If it is not there after this time, please check with your bank before contacting us.
Feedback & Complaints Policy
We welcome any comments about our Service, so we can improve it. Our aim is to deal with any problems quickly and fairly. If you wish to complain, please email our customer services team at Llewellyn Illustrations stating clearly that you are making a complaint. Our aim is to respond within seven (7) working days, either resolving the complaint, or with a timescale for resolution.